Plans & limits
Your plan sets the limits your organization works within — bots, included conversations, monthly hard caps, knowledge size and team seats. You can upgrade, downgrade or cancel from the Billing page.
The plans#
Free
1 bot, 30 included conversations/month, 30 monthly hard cap, 30K knowledge characters. A free starting point.
Pro
5 bots, 300 included conversations/month, 2,000 monthly hard cap, 1.5M knowledge characters. Overage is $0.15 per conversation after the included pack.
Business
25 bots, 1,500 included conversations/month, 20,000 monthly hard cap, 5M knowledge characters. Overage is $0.10 per conversation after the included pack.
Enterprise
Custom bots, conversations and limits under a tailored contract.
Prices on the Pricing page
The Pricing page is the source of truth for current prices and the monthly vs. yearly options.The free trial#
New organizations start on a 14-day PRO trial — no card required — capped at 200 conversations. When the trial ends, the organization soft-downgrades automatically; subscribe to a paid plan to keep PRO features.
Managing your subscription#
On Billing → Plan you see your current plan, its status (trial, active, or cancelling at period end) and the period end date. From the plans grid you can:
- Subscribe to or upgrade to a higher tier.
- Downgrade to a lower tier when your active bots, members and connected channels fit that tier's limits.
- Toggle between monthly and yearly billing.
- Cancel the subscription, or contact sales for Enterprise.
Usage, top-ups & invoices#
The Billing page also covers day-to-day spend:
- Balance & top-up — your wallet balance and a button to add funds.
- Usage — tokens and cost over time.
- Invoices — a record of charges in a table.
Watch limits before they bite
Conversations and knowledge size are capped by plan. If you're nearing a limit, upgrade ahead of time so service isn't interrupted.